How to make a booking

Coles Collect organises, manages, and carries out the transportation of your goods from your source locations into distribution centres across the country.
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The booking process

1. Confirm Coles Purchase Order

You confirm your Coles Purchase Order

2. Make a Coles Collect booking

You then make a Coles Collect booking. Requests should be made no later than 9am the day before for metro pickups, or up to 11am the day before for interstate pickups.

3. Coles Collect Carrier will pick up your goods

The Coles Collect Carrier will pick up your goods from your source location(s) and safely transport them in a timely fashion into the Distribution Centre(s) you specify.

4. Coles Collect Distribution Centre network

We store your goods in our distribution centre before transporting them into Coles Supermarkets as per customer demand.

Calculating your freight rates

By utilising the scale of our network and logistics experience we're able to minimise our supply chain costs and provide you with competitive and sustainable freight rates.

There are several factors involved in calculating your rates, we've explained a few of the major items below.

Delivery Size

Depending on the size of your delivery, we'll calculate your freight rates on a per pallet space basis or on full-truck load basis.

Half space - Max 500kg

This is half space. This is a pallet no higher than 1.2m. This configuration is common for chiller / refrigerated and frozen products that are "racked" on a chiller vehicle.

Pallet space - Max 1,000kg

A pallet that is up to 2.4 meters high is known as a pallet space. In this instance, the charge applied will be for the whole space used. This "space rate" will also apply if the pallet is higher than 1.2m and cannot have another pallet placed on top of it.

Full pallet - Max 1,000kg

A pallet of any height which weights 1 tonne will be charged as a full pallet space. This is because no other freight can be loaded on that space as the maximun carrying weight for that space has been reached (ie: - 1,000 kilograms per pallet footprint)

Group of pallets

Where a group of pallets are layered and shrink wrapped together, it will be charged as a single unit. Coles require products to be separated prior to acceptance into our DCs. This may involve a supplier "layering" pallets. Provided these "layers" are shrink wrapped into a single lift, they will still attract either a half or full pallet space charge.

Two pallets

Two 1.2 pallets can be placed on top of each other where no damage can be caused to the product when this type of stacking occurs or on a mezzanine floor to minimise the potential for damage. This is a pallet space.

Fuel levy surcharge

A Fuel Levy Surcharge is a transparent way of accommodating fuel cost fluctuations when calculating your freight rates.
The surcharge allows your freight rate to increase or decrease based on the fuel cost fluctuation without having to re-do your contract every month.

Coles Collect operates four fuel surcharges for the different modes of transport:

  • Local
  • Linehaul
  • Rail
  • Sea

Discover the latest fuel surcharge.

Annual Rise And Fall

The Coles Collect Annual Rise And Fall is adjusted annually (usually in September) in line with price movements in fuel, labour, equipment, repairs & maintenance, and admin & overheads.
See our Rise And Fall calculations for 2020/2021