The Coles Collect team
Customer Care Team
You'll be reaching out to our Customer Care Team if you have any supplier our carrier-partner queries.
Planning Team
Our Planning Team works with our carrier partners, distribution centres and supply planners to smooth volumes and organise your delivery slots.
Transport Management Team (TMS)
The TMS team looks after our OneNet System. They'll set you up if you're a new user or if you have a new facility. They also maintain our carrier routing and rating tables.
Carrier Payments Team
The Carrier Payments team look after our payments system so our 50 plus carrier partners are paid in an accurate and timely manner.
Network Leads Team
This team look after the particularly complex operational tasks involved in transporting meat, produce, fresh convenience and liquor.
Business Management Team
Our experienced Business Managers look after new business, develop logistics solutions, and work with existing customers when it comes to helping with some the more challenging issues within the network.
Finance
Our finance team manages our charging process, working closely with the Coles Rebates team who produce our customer billing.
Contractor engagement
We tend to use the following carriers and consolidation centres when it comes to transporting and collecting your goods:
Service Provider | Transport | Consolidation Centre | Expertise |
|---|---|---|---|
Linfox | Road & Rail | In Melb / Syd / Bne / Per | Dry / Ambient |
Lindsay Transport | Road & Rail | Sydney | Ambient/Chilled |
GEC | Road | Not applicable | Chilled / Frozen |
Jim Pearson Transport | Road | Brisbane | Ambient |
Spectrum | Road | Not Applicable | Ambient |
GTS | Road | Adelaide | Ambient |
Toll | Sea | Melbourne | Ambient / TC |
We're better together
Every member of our team is different. And we want every member to feel like they belong.
We're committed to several inclusivity programs, particularly those centred around supporting accessibility needs, gender equality, indigenous engagement and members of the LGBTQI+ community.
More on how we're better together
The CM3 safety management solution
Coles Collect manages our network of carrier partners through the CM3 safety management and pre-qualification program.
Through the program, external assessors audit each contractor's safety, risk, and liability systems to ensure they follow the right level of governance requirements.
While participating in our tender process, each potential carrier partner needs to complete a safety questionnaire that allows us to assess if they have a satisfactory system management in place.
The program also shows that they have all the relevant public liability insurance, workers compensation certification, industry accreditation documents, such as NHVAS certificates, and more before progressing to the next selection stage process.